Tuesday, December 25, 2012

Attachment displays Directory path in the filename:


Attachment displays Directory path in the filename:

When adding an attachment using IE browser to an e-mail being sent from Salesforce, the attachment file name is changed to include the entire file name path (e.g. C;/users/...).

The issue is facing by a user when he is trying to sends an e- mail to partner by adding an attachment on case, the name of the file is changed after uploading.The issue is getting in IE. Initially when we upload the file the name is (Exercise D Model Only.zip) and after attached it is showing as (DSupportSteveDowdenExercise D Model Only.zip) which is not looking correct, Also If we sent e-mail to customer the file is incorrectly named when sent via Salesforce. The issue looks fine in Google chrome and in Firefox browsers.


Resolution
 
  1. Open you Internet Explorer: Tools | Internet Option | Security 
  2. Select Zone to View: Select Local Intranet 
  3. Click Custom Level button 
  4. Under the Settings, look for Miscellaneous 
  5. Look for "Include Local directory path when uploading files to a server" and select Disable. 

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