Salesforce automation has several features workflows ,web to lead or web to case.This post regarding web to lead or web to case process.The basic steps are
We need custom fields to map and data types should be match.But some exception data types are
next step creating queue so that assignment rules can be applied once lead or case created.
further you need to create assignment rules with your own criteria.for example
Finally creating auto response rules for submission action like this
It's time to enable web to lead make sure user has send email and modify all data permissions
save in .html on your desktop to test it or you can include in your website to test.
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